International Shipment Services: 

Shipments with a total combined weight of less less than 4 pounds (1.81kg) will ship via USPS First Class International Package or DHL 2-3 Day Worldwide Service, pending the buyers selection at check-out.

Shipments with a total combined weight of more than 4 pounds (1.81kg) will ship via USPS Priority Mail International or DHL 2-3 Day Worldwide Service, pending the buyers selection at check-out.

If you prefer to use a different service due to local conditions, we can accommodate UPS for an additional fee.

Import Duties & Customs Clearance

Buyers will be responsible for all import duties or local taxes upon package arrival in the buyers country, and will be required to work with their local customs authority to clear their package. It is recommended to include all necessary contact information with your order including Phone Number to allow the customs agency to reach you quickly. 

If you need assistance with customs clearance when your package arrives (e.g. more information is required for goods), we will assist to the best of our abilities.

contact@aibo-accessories.com

Alternative Shipping Methods

If you would like a quote for an international order with alternative shipping methods, please contact us via email with: 

  • Name
  • Complete shipping address
  • Phone number (for shipping, not marketing purposes)
  • Items you wish to order
  • Quantity of each item

contact@aibo-accessories.com

Fulfillment Time: 

Since international orders ship directly from our office location in California, please allow up to 1 week for fulfillment (this means the time between order and shipment) of international orders. While unlikely, if further time is needed, we will contact you directly. 

Average Transit Times for USPS First Class International:

Based on our experience, we have seen the following transit times (time from fulfillment to delivery) to the following countries: 

Japan: 6-12 days 

UK: 10 - 14 days

Germany: 20 days