International Shipment Services:
All shipments will be sent with DHL 2-3 Day Worldwide Service, per the buyers selection at check-out.
If you prefer to use a different service due to local conditions, we can accommodate UPS or USPS for an additional fee.
Address Format & Undeliverable Addresses:
Address must be provided in English. You may be contacted if there is any ambiguity in the provided address. We reserve the right to cancel orders with undeliverable addresses.
Undeliverable orders cancelled prior to shipment will be given a full refund. Undeliverable packages are the responsibility of the customer. Packages are undeliverable when the customer is unavailable to receive the package, does not retrieve the package from the local post office, or does not respond to local customs authorities, etc. In which case the parcel is sent back to us. In the event your package has become undeliverable after shipment and it is returned to us, you may request a refund, however we reserve the right to withhold the cost of shipping from your refund. Undeliverable packages are the responsibility of the customer.
Import Duties & Customs Clearance
Buyers will be responsible for all import duties or local taxes upon package arrival in the buyers country, and will be required to work with their local customs authority to clear their package. It is recommended to include all necessary contact information with your order including Phone Number to allow the customs agency to reach you quickly.
If you need assistance with customs clearance when your package arrives (e.g. more information is required for goods), we will assist to the best of our abilities.
Alternative Shipping Methods
If you would like a quote for an international order with alternative shipping methods, please contact us via email with:
- Complete shipping address
- Phone number (for shipping, not marketing purposes)
- Items you wish to order
- Quantity of each item
Since international orders ship directly from our office location in California, please allow up to 1 week for fulfillment (this means the time between order and shipment) of international orders. While unlikely, if further time is needed, we will contact you directly.
Average Transit Times for USPS First Class International:
Based on our experience, we have seen the following transit times (time from fulfillment to delivery) to the following countries:
Japan: 6-12 days
UK: 10 - 14 days
Germany: 20 days